We are on a mission to fix a broken customer service system so no one has to wait for next available representative

 

We are driven by an inconvenient fact

To keep up with customer expectations and competitors, companies add more digital self-service offerings including bots and IVAs, expecting these new solutions to displace costlier human agents and improve customer experience. Unfortunately, research shows these investments have the adverse effect, driving customer satisfaction with contact centers at an all-time-low

Contact Center Satisfaction Index

(Source: CFI Group, 2020)

 

Our Approach

Instead of preventing customers from reaching their ideal channel, the human agent, we empower each human agent to deliver hyper-personalized and fast service to multiple customers simultaneously, aided by fully-integrated Artificial Intelligence capabilities

Guiding principles

Accountability

We think and act responsibly, always prepared to justify our decisions

Digital

We recognize the power of technology and accept its impact in our lives

Performance

We evaluate our actions in terms of how successfully they were performed

Standards

We insist on pursuing and protecting

the highest levels of quality

Novelty

We relentlessly introduce and market new and unique offerings

Lean

We keep things simple and produce the least amount of waste possible

 

Press boilerplate

Founded in New York City, Realflow is a Customer Experience Automation platform that empowers each contact center agent to deliver hyper-personalized and fast service to multiple customers simultaneously, aided by fully-integrated Artificial Intelligence.

 

To learn more or schedule a demo, please visit realflow.ai

 

Let's talk!

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