We are on a mission to fix a broken customer service system so no one has to wait for next available representative
We are driven by an inconvenient fact
To keep up with customer expectations and competitors, companies add more digital self-service offerings including bots and IVAs, expecting these new solutions to displace costlier human agents and improve customer experience. Unfortunately, research shows these investments have the adverse effect, driving customer satisfaction with contact centers at an all-time-low
Contact Center Satisfaction Index
(Source: CFI Group, 2020)
Our Approach
Instead of preventing customers from reaching their ideal channel, the human agent, we empower each human agent to deliver hyper-personalized and fast service to multiple customers simultaneously, aided by fully-integrated Artificial Intelligence capabilities
Guiding principles
Accountability
We think and act responsibly, always prepared to justify our decisions
Digital
We recognize the power of technology and accept its impact in our lives
Performance
We evaluate our actions in terms of how successfully they were performed
Standards
We insist on pursuing and protecting
the highest levels of quality
Novelty
We relentlessly introduce and market new and unique offerings
Lean
We keep things simple and produce the least amount of waste possible
Press boilerplate
Founded in New York City, Realflow is a Customer Experience Automation platform that empowers each contact center agent to deliver hyper-personalized and fast service to multiple customers simultaneously, aided by fully-integrated Artificial Intelligence.
To learn more or schedule a demo, please visit realflow.ai