Achieve

Quantifiable impact across the journey

SERVICE INTERACTIONS

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Drive measurable improvements in

customer satisfaction, agent retention and operational efficiency

Customer Satisfaction Drivers

During the average service instance involving basic intent fulfillment followed by an escalation to an L-2 specialist, we measurably improve 26 customer satisfaction drivers, increasing the total average C-Sat score by 30-35%

Scroll through the list below for detailed pilot outcomes

Agent Retention Drivers

In the context of a standard inbound customer call where an L-1 agent troubleshoots and escalates to an L-2 specialist, we measurably improve 20 agent retention drivers, increasing the total average E-Sat score by 20-25%

Scroll through the list below for detailed pilot outcomes

Key Performance Indicators (KPIs)

Based on a side-by-side comparison to US contact center operational benchmarks, we measurably improve 17 KPIs, representing a net total efficiency gain of 30-35% 

Scroll through the list below for detailed pilot outcomes

 
 
 
 

Customer

Satisfaction

Improve 26 Drivers

Agent

Retention

Improve 20 Drivers

Operational

Efficiency

Improve 17 KPIs

LIFECYCLE VALUE

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Realflow transforms your contact center to a value generator

by maximizing utilization of AI across the customer lifecycle

 

Deflects fulfillment of

low-complexity intents

to artificial agents

Assists human agents

in efficiently fulfilling

high-complexity intents

Enables proactive fulfillment of follow-up

customer service intents

Fulfills post-servicing

up-sell and cross-sell

customer intents