Achieve
Quantifiable impact across the journey
SERVICE INTERACTIONS
Drive measurable improvements in
customer satisfaction, agent retention and operational efficiency
Customer Satisfaction Drivers
During the average service instance involving basic intent fulfillment followed by an escalation to an L-2 specialist, we measurably improve 26 customer satisfaction drivers, increasing the total average C-Sat score by 30-35%
Scroll through the list below for detailed pilot outcomes
Agent Retention Drivers
In the context of a standard inbound customer call where an L-1 agent troubleshoots and escalates to an L-2 specialist, we measurably improve 20 agent retention drivers, increasing the total average E-Sat score by 20-25%
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Key Performance Indicators (KPIs)
Based on a side-by-side comparison to US contact center operational benchmarks, we measurably improve 17 KPIs, representing a net total efficiency gain of 30-35%
Scroll through the list below for detailed pilot outcomes
Customer
Satisfaction
Improve 26 Drivers
Agent
Retention
Improve 20 Drivers
Operational
Efficiency
Improve 17 KPIs
LIFECYCLE VALUE
Realflow transforms your contact center to a value generator
by maximizing utilization of AI across the customer lifecycle
Deflects fulfillment of
low-complexity intents
to artificial agents
Assists human agents
in efficiently fulfilling
high-complexity intents
Enables proactive fulfillment of follow-up
customer service intents
Fulfills post-servicing
up-sell and cross-sell
customer intents