Achieve

Quantifiable impact across the journey

SERVICE INTERACTIONS

Drive measurable improvements in

customer satisfaction, agent retention and operational efficiency

Customer Satisfaction Drivers

During the average service instance involving basic intent fulfillment followed by an escalation to an L-2 specialist, we measurably improve 26 customer satisfaction drivers, increasing the total average C-Sat score by 30-35%

Scroll through the list below for detailed pilot outcomes

Agent Retention Drivers

In the context of a standard inbound customer call where an L-1 agent troubleshoots and escalates to an L-2 specialist, we measurably improve 20 agent retention drivers, increasing the total average E-Sat score by 20-25%

Scroll through the list below for detailed pilot outcomes

Key Performance Indicators (KPIs)

Based on a side-by-side comparison to US contact center operational benchmarks, we measurably improve 17 KPIs, representing a net total efficiency gain of 30-35% 

Scroll through the list below for detailed pilot outcomes

 
 
 
 

Customer

Satisfaction

Improve 26 Drivers

Agent

Retention

Improve 20 Drivers

Operational

Efficiency

Improve 17 KPIs

LIFECYCLE VALUE

Realflow transforms your contact center to a value generator

by maximizing utilization of AI across the customer lifecycle

 

Deflects fulfillment of

low-complexity intents

to artificial agents

Assists human agents

in efficiently fulfilling

high-complexity intents

Enables proactive fulfillment of follow-up

customer service intents

Fulfills post-servicing

up-sell and cross-sell

customer intents

 

Let's talk!

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